At Ngatunga Tours, we value transparency, trust, and exceptional service. Please read our key policies below to better understand how we operate and what you can expect from us.

1. Booking Policy

• All bookings must be confirmed in writing (email or WhatsApp) and include necessary traveler details.
• A deposit (typically 30%) is required to secure your reservation.
• Full payment is due before the tour begins unless otherwise agreed in writing.

2. Cancellation & Refund Policy

• Cancellations made 30+ days before the tour: Full refund minus transaction fees.
• Cancellations made 15-29 days before: 50% refund.
• Cancellations made within 14 days: No refund (but we may offer rescheduling based on availability).
• No-shows are non-refundable.

3. Travel Insurance

• We strongly recommend all clients purchase comprehensive travel insurance covering trip cancellations, medical expenses, and loss of personal items.
• Ngatunga Tours is not liable for any loss, injury, or damage during the tour.

4. Health & Safety

• Your safety is our priority. We work with licensed guides and ensure all activities follow local safety standards.
• Please inform us in advance of any medical conditions or special requirements

5. Responsible Tourism Policy

• We are committed to sustainable and ethical tourism.
• We work closely with local communities, support local businesses, and ensure fair treatment of guides and staff.
• We respect local cultures and encourage our guests to do the same

6. Child & Group Policy

• Children are welcome under adult supervision. Discounts may apply for children under 12.
• Group discounts and custom itineraries are available for families, schools, and organizations.

7. Code of Conduct

• We expect our staff and guests to behave respectfully and responsibly during all tours.
• Discrimination, harassment, or disrespect towards staff or local communities will not be tolerated.

Contact Us: If you have any questions about our policies or need clarification.